Popularity
The popularity score indicates the percentage of customers choosing this company the last 90 days.
Customer Experience
On the positive side, many borrowers praise SoFi's competitive interest rates, lack of fees, and unique member benefits. However, customer service complaints are significant, with clients reporting breakdowns and slow response times.
Company name
SoFi
Website
https://www.sofi.com
Phone
1-855-456-7634
customerservice@sofi.com
Address
234 1st Street, San Francisco, CA 94105
Pricing
SoFi offers competitive APRs ranging from 8.99% to 25.81% with no origination, prepayment, or late payment fees. They provide autopay and direct deposit discounts, making their rates attractive for borrowers with good to excellent credit.
Customer Support
While they offer 7-day support via multiple channels, our tests reveal inconsistent response times and quality. In one test, we saw excellent response time and quality while in the second one, we received generic response and delay.
Terms and Flexibility
Terms are clear and transparent with flexible repayment options from 2-7 years. SoFi offers unique benefits like unemployment protection and clearly outlines loan usage restrictions.







