
Joe Chappius
Company name
Gate.io
Website
https://www.gate.io
support@gate.io
Pricing
Trading fees average around 0.2% for standard users, which is in the middle range for cryptocurrency exchanges. The fee structure is transparent but not particularly competitive.
Customer Support
Multiple user reviews indicate long response times (often 5+ days) and inconsistent helpfulness. While they offer multiple support channels, users frequently report difficulties getting issues resolved, especially regarding account access problems.
Terms and Flexibility
Gate.io offers standard terms in line with industry practices. While they maintain regulatory compliance, their user agreement contains standard legal language that may not be easily digestible for average users. Not available in the US.
Customer Experience
Some appreciate the wide selection of cryptocurrencies but numerous complaints highlight serious issues with frozen accounts, blocked withdrawals and poor customer support. Reports of funds being locked for extended periods with minimal communication